Consistently Mediocre Training and Consulting believes that "Customer Experience Management" is critical to the growth of your business. A sensitive approach to handling your customer's needs, and wants, is critical to your long-term success.

• Classroom and on-the-drive working shoulder to shoulder with advisors
  • We help you transform your Service Advisors into skilled Salespeople and help enhance the entire customer service experience.
  • We train on how to perform a proper walk-around inspection and use menus to increase your service sales penetration.
  • Why Customers Buy – Understanding that a sale is made with every transaction
  • Driveway Sales Approach - Creating Presentations
  • Point of Sale – Menu Creation and Presentation
  • Walk-Around Process
  • Consistency
  • Maintaining Control
  • Active Delivery – Next Service Appointments
  • Standardization of Multiple Store Groups
  • Customer Retention
  • Much, Much More……