Consistently Mediocre Training and Consulting believes that "Customer Experience Management" is critical to the growth of your business. A sensitive approach to handling your customer's needs, and wants, is critical to your long-term success.
- Classroom and on-the-drive working shoulder to shoulder with advisors
- We help you transform your Service Advisors into skilled Salespeople and help enhance the entire customer service experience.
- We train on how to perform a proper walk-around inspection and use menus to increase your service sales penetration.
- Why Customers Buy – Understanding that a sale is made with every transaction
- Driveway Sales Approach - Creating Presentations
- Point of Sale – Menu Creation and Presentation
- Walk-Around Process
- Consistency
- Maintaining Control
- Active Delivery – Next Service Appointments
- Standardization of Multiple Store Groups
- Customer Retention
- Much, Much More……