WITH CONSISTENTLY MEDIOCRE TRAINING AND CONSULTING, YOU GET MAXIMUM RESULTS FROM YOUR ENTIRE TEAM.
We partner with dealerships and OEMs and improve the entire fixed operations process. We have extensive experience in every area of fixed operations management. Our core strength is our ability to offer our clients proven techniques and concepts that work, customized for your store based on your needs.
We help you transform your Service Advisors into skilled Salespeople and help enhance the entire customer service experience. We also focus on improving phone skills and the ability to sell more appointments. We train on how to perform a proper walk-around inspection and use menus to increase your service sales penetration. Our training process not only builds your team spirit and culture, but it dramatically increases your CSI and Service Gross Profits, with guaranteed results.
We know that all dealerships are not alike, neither are our training methods. We offer standardize training as well as customized focus process implementation. We understand that many dealerships prefer to focus on specific areas of their business that can be more productive and have areas of opportunity.
Areas to consider…
· Why Customers Buy – Understanding that a sale is made with every transaction
· Driveway Sales Approach - Creating Presentations
· Advanced Objection Handling
· Express Lane for PROFIT!
· Phone Etiquette and Mystery Shopping
· Appointment / BDC Training - “Selling the Appointment”
· Hospitality
· Standardization of Multiple Store Groups
· Customer Retention
· Management Training
· Financial Training
· CSI – Social Media Reviews
· And much, much more...
We partner with dealerships and OEMs and improve the entire fixed operations process. We have extensive experience in every area of fixed operations management. Our core strength is our ability to offer our clients proven techniques and concepts that work, customized for your store based on your needs.
We help you transform your Service Advisors into skilled Salespeople and help enhance the entire customer service experience. We also focus on improving phone skills and the ability to sell more appointments. We train on how to perform a proper walk-around inspection and use menus to increase your service sales penetration. Our training process not only builds your team spirit and culture, but it dramatically increases your CSI and Service Gross Profits, with guaranteed results.
We know that all dealerships are not alike, neither are our training methods. We offer standardize training as well as customized focus process implementation. We understand that many dealerships prefer to focus on specific areas of their business that can be more productive and have areas of opportunity.
Areas to consider…
· Why Customers Buy – Understanding that a sale is made with every transaction
· Driveway Sales Approach - Creating Presentations
- Point of Sale – Menu Creation and Presentation
- Multi-Point Inspection
- Walk-Arounds
- Alignment Sales
- Tire Sales
- Wiper Sales
· Advanced Objection Handling
· Express Lane for PROFIT!
· Phone Etiquette and Mystery Shopping
· Appointment / BDC Training - “Selling the Appointment”
· Hospitality
· Standardization of Multiple Store Groups
· Customer Retention
· Management Training
· Financial Training
· CSI – Social Media Reviews
· And much, much more...